How do I place my international order?

At “Checkout”, you will see a link for “International Checkout” at the bottom of the screen. Click on that and you will be able to choose your country and get all shipping charges. Our international shipping is provided by GlobalShopex, a trusted international shipper.

MyComfortU.com has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery.

What countries do you ship to?

We ship to over 150 countries. Follow the “International Checkout” instructions above to see the list.

Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786)314-7144.

or Call GlobalShopex Local Numbers

Australia (Sydney) Australia (Sydney) Tel: (612) 9037 0252
United Kingdom United Kingdom Tel: (020) 3371 9380
Japan Japan (Tokyo) Tel: (3) 4520 9639
Spain Spain (Madrid) Tel: (91) 829 5114
South Africa South Africa Tel: (27 10) 500-2487
Canada Canada (Toronto) Tel: (416) 840 5719
France (Paris) France (Paris) Tel: (01) 7666 0593
Mexico (DF) Mexico (DF) Tel: (55) 8525 3179
Brazil (Sao Paulo) Brazil (Sao Paulo) Tel: (11) 3957 0408
Peru (Lima) Peru (Lima) Tel: (1) 718 0788
Columbia (Bogota) Colombia (Bogota) Tel: (1) 508 2859
Chile (Santiago) Chile (Santiago) Tel: (2) 368 0900


What payment methods do you offer?

Visa, Master Card, Amex, Discover, Diners Club, PayPal,Money Gram, Western Union & Bank Transfer. If there is any suspicion of fraud we will request additional information to confirm payment. If we do not receive an answer within 7 business days, the order will be cancelled. Every transaction verification is done for your own protection.

Can you convert foreign currencies and calculate the respective duties and taxes for the country?

Yes, with our International localized checkout, you can convert all currencies and will be provided the duties and taxes at checkout

Can I track my order?

Yes. You can track your order here by entering your GlobalShopex Order Number assigned to your package (GlobalShopex is our shipping provider). We will also inform you once your package has been sent through an email sent to you by our customer service team.

How long will it take for my order to be delivered?

The delivery of your package should not exceed 15 business days. This estimated delivery time depends on certain factors such as the delivery time from the US store to GlobalShopex and the rate in which Customs in your country processes your package.

Who can I contact if my order does not reach its final destination?

If your package has not reached its final destination within15 business days you may contact GSX here.

Can I return a package?

To return a package to the USA, first you must review our store’s return policy. Our International shipper, GlobalShopex, will help you with any formalities you may encounter during this procedure.

Can I cancel or change my order?

GlobalShopex is our International shipper and they act independently from our store in the USA, therefore any cancellation or exchange can only be handled if we have not shipped the product from our store.





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